Survey credits indicate the number of surveys you can send to your customers within one month. Every time you send an email survey, or every time a customer opens an in-app (web), link, or Intercom survey, a survey credit will be spent.
Survey credits will be also spent if you survey the same customer multiple times or if you send them reminder surveys.

Yes, besides the main rating and open-ended questions, Retently allows adding additional rating, multiple-option and open-ended questions, to gain more insight into the customer feedback. The questions can be personalized based on the customer’s response.

If you run out of survey credits, email and in-app (web) surveys will be queued and will resume when your survey credits quota will reset the next month. The link and Intercom surveys, on the other hand, will be unaccessible for your customers until your survey credits are replenished.You can request a one-time survey credits add-on for an extra payment to ensure that your survey process will not stop.

A survey campaign includes its own survey template, will target a particular segment of your audience, will deliver surveys on its own schedule or trigger, and will include its own set of notifications and autoresponders.Survey campaigns are ideal if you want to survey customers in different languages, if you want to survey your audience on different products, or to measure your customers' experience at different stages in their lifecycle journey.

In our default subscription model your survey credits are replenished every month. Custom subscriptions may include a total number of survey credits that will reset yearly.

Retently gives you the possibility to measure different customer experience metrics, and each of them has it's own survey template with a different rating scale: NPS (0 - 10), CSAT (1 - 5), CES (1 - 7), and 5-STAR (1 - 5).

Retently doesn’t limit the number of responses you receive. You are only limited by the number of survey credits included in your subscription.

Apart from triggering in-app (web) surveys which will be displayed in your web application as a pop-up, you can easily distribute the link to your survey by email or via any platform you find most suitable for your audience and business goals, be it Intercom, MailChimp, HubSpot, social media, etc.

Yes, you can edit and translate a survey's rating question, the open-ended question, the multiple-options question, the thank you message, and the Unsubscribe page.

You can export all your customer and survey data from the Dashboard, Feedback, Outbox and Audience pages, as well as via Zapier, webhooks, and API while your Retently subscription is active. Some native integrations such as Intercom, HubSpot, or Salesforce, will automatically export a customer's last rating and feedback and add it to their profile.Once canceled, your data will be deleted within 30 days.

Retently doesn't limit the number of customers you upload manually from CSV files, sync automatically via native integrations, or import using our API.

Yes, you can get extra users for $10 per month and additional campaigns for $20 per month.