All plans include:

NPS, CSAT, CES, 5-STAR
Multi-channel surveys
Custom FROM domain
Multiple survey questions
Free data migration
No Retently branding

Basic

$59
per month
3 survey campaigns
3 user seats
Self-service
3 trends
Basic integrations

Essential

$199
per month
10 survey campaigns
10 user seats
10 trends
Email, chat support
Essential integrations
Everything in Basic plus:
Trends
Feedback text analytics

Professional

$399
per month
20 survey campaigns
20 user seats
20 trends
Chat, phone, success manager
Professional integrations
Everything in Essential plus:
AI-powered sentiment & text-analysis
B2B Customer Experience

Basic

$50
per month, paid yearly
3 survey campaigns
3 user seats
Self-service
0 trends
Basic integrations

Essential

$179
per month, paid yearly
10 survey campaigns
10 user seats
10 trends
Email, chat support
Essential integrations
Everything in Basic plus:
Trends
Feedback text analytics

Professional

$359
per month, paid yearly
20 survey campaigns
20 user seats
20 trends
Chat, phone, success manager
Professional integrations
Everything in Essential plus:
AI-powered sentiment & text-analysis
B2B Customer Experience

Enterprise Plan

Need a custom subscription with custom limits, additional support services, enhanced security features or add-ons? Request a demo call and let's tailor Retently to your needs.
Let’s Talk
HIPAA compliance & custom BAA
SSO & provisioning
Single sign-on & 2FA
Custom SLA, DPA, PO, invoicing
Onboarding & implementation
Dedicated account manager

Compare subscriptions

Main features

Basic

Essential

Professional

Survey types
NPS, CSAT, CES, 5-STAR
NPS, CSAT, CES, 5-STAR
NPS, CSAT, CES, 5-STAR
Monthly surveys included
2,500
10,000
20,000
Email surveys
Link surveys
Intercom messenger surveys
In-app surveys (web pop-up)
Kiosk surveys
Anonymous employee surveys (eNPS)
Transactional surveys
Embed survey
Survey sampling
Survey delay
Survey throttling
Close feedback loop in the app
Feedback management
Feedback import
Email addresses cleanup
Antivirus detection
Data residency
Custom FROM domain
Custom survey url
No Retently branding
Multi-language survey templates
Template merge fields
Templates A/B testing
Multiple survey questions

Automation features

Automated recurring surveys
Survey reminders
Automated email follow-ups
Webhook events
Question routing
Page redirect
Customer lifecycle surveys
Email & Slack notifications

Analytics & reporting

Survey outbox
Audience and feedback segmentation
Data export
NPS benchmarks
Trend groups
10
20
Trends in group
20
40
Feedback analytics
AI-powered sentiment analysis
AI-powered text-analysis

Integrations

Rest API
Slack
Zapier integrations
Integromat integrations
CSV
Mailchimp
ActiveCampaign
Zendesk
Freshdesk
Intercom
Pipedrive
HubSpot
Segment
Salesforce
Custom integrations

Customer support

Email support
Live chat support
Priority chat queue
Phone support
Dedicated account manager
Dedicated onboarding & implementation

Professional

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Frequently Asked Questions

What are survey credits?

Survey credits indicate the number of surveys you can send to your customers within one month. Every time you send an email survey, or every time a customer opens an in-app (web), link, or Intercom survey, a survey credit will be spent.
Survey credits will be also spent if you survey the same customer multiple times or if you send them reminder surveys.

Can I ask multiple questions?

Yes, besides the main rating and open-ended questions, Retently allows adding additional rating, multiple-option and open-ended questions, to gain more insight into the customer feedback. The questions can be personalized based on the customer’s response.

What happens when I reach the survey limit?

If you run out of survey credits, email and in-app (web) surveys will be queued and will resume when your survey credits quota will reset the next month. The link and Intercom surveys, on the other hand, will be unaccessible for your customers until your survey credits are replenished.You can request a one-time survey credits add-on for an extra payment to ensure that your survey process will not stop.

What is a survey campaign?

A survey campaign includes its own survey template, will target a particular segment of your audience, will deliver surveys on its own schedule or trigger, and will include its own set of notifications and autoresponders.Survey campaigns are ideal if you want to survey customers in different languages, if you want to survey your audience on different products, or to measure your customers' experience at different stages in their lifecycle journey.

Do survey credits reset every month?

In our default subscription model your survey credits are replenished every month. Custom subscriptions may include a total number of survey credits that will reset yearly.

Can I use another rating scale?

Retently gives you the possibility to measure different customer experience metrics, and each of them has it's own survey template with a different rating scale: NPS (0 - 10), CSAT (1 - 5), CES (1 - 7), and 5-STAR (1 - 5).

Is my plan limited on responses?

Retently doesn’t limit the number of responses you receive. You are only limited by the number of survey credits included in your subscription.

Can I embed the survey template?

Apart from triggering in-app (web) surveys which will be displayed in your web application as a pop-up, you can easily distribute the link to your survey by email or via any platform you find most suitable for your audience and business goals, be it Intercom, MailChimp, HubSpot, social media, etc.

Can I translate the survey?

Yes, you can edit and translate a survey's rating question, the open-ended question, the multiple-options question, the thank you message, and the Unsubscribe page.

Can I export the data?

You can export all your customer and survey data from the Dashboard, Feedback, Outbox and Audience pages, as well as via Zapier, webhooks, and API while your Retently subscription is active. Some native integrations such as Intercom, HubSpot, or Salesforce, will automatically export a customer's last rating and feedback and add it to their profile.Once canceled, your data will be deleted within 30 days.

How many customers can I import?

Retently doesn't limit the number of customers you upload manually from CSV files, sync automatically via native integrations, or import using our API.

Can I buy additional user seats and campaigns?

Yes, you can get extra users for $10 per month and additional campaigns for $20 per month.

What customers are saying

Companies from across the globe choose Retently to fuel their business growth
Keith Hayden
Customer Marketing Manager @ Roomex
Retently has played a big role in helping us to reduce churn by acting quickly on the feedback provided and get quotes and testimonials. Fantastic support team, which is always on hand to help with any questions. I would highly recommend it!
Elizabeth Lang
Digital Marketing @ Taxfix
Retently is the only tool that we have reviewed that scored 95% on our scorecard, and we have been left extremely satisfied and surprised about the genuine greatness of this product. I will definitely recommend Retently.
Chris Brubaker
SVP, Marketing @ Suki
We've been blown away by the response rate of in-app surveys. Using our old solution, our response rate was about 13%. Over the last 24 hours, our response rate has been 52%. This has been a fantastic result and I really appreciate how responsive and helpful Retently has been.
Anja Hartzell
Customer Success Officer @ Wizdom Intranet
The product is easy to use, yet includes a lot of relevant features, and gives us a great overview of the NPS results. The service is exceptionally good. We always receive instant answers to any question and personal demonstrations if it's required.
Nicolas Costa
Director of Customer Operations @ Koombea
The product is super simple to set up and manage. Very intuitive. But the best of all is their support. They are literally always available to dedicate time to me and my business challenges.
Kellie Andrews
Founder and Chief Connector @ Huntsville Hub
I really like how intuitive and easy it was for me to send my first survey. I was able to upload a logo, customize questions, link to my MailChimp customer list, and send the survey in under 20 minutes. You can't beat that!
Nerissa Roberts
Senior Operations Manager @ Forgood
Everything is easy to find and is very flexible. The support from the Product team is outstanding and will often take suggestions from clients and implement, I feel like my voice and concerns are being heard.
Christian Arzt
Business Development Manager @ Dr. Peters Group
Great customer service! Really fast and solution oriented. Just keep on going.
Martin Guindon
Director, Systems & Business Intelligence @ Absolunet
We've been really happy with the software AND the support provided by your team!
Derk Ihler
Head of Customer Success @ HQLabs GmbH
It's easy to set up and use. And it simply works.
Tim Niziak
Digital Marketing Manager @ PureCars
Great customer experience, very accommodating to our company's ever-changing list of requirements.

Read more Retently reviews

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